Product Description

Tracker is an easily accessible, HP3000/9000 - resident software application for tracking the history of an end user request, problem, or installation ...and its resolution:

RequestsHardware incidentsSoftware incidents
Workload managementProblem resolutionWork orders
Network issuesData communication issuesPC related issues

The users of Tracker are typically:

MIS Managers / DirectorsOperations ManagersHelp Desk Representatives / Managers
ProgrammersProject ManagersAnswer Line Representatives / Managers
UsersOperatorsTechnical Support Engineers


Tracker is the solution for many applications ...including:

Automation of: Performance monitoring of individuals / departments
Help Desk requests / resolutionsWorkload leveling within departments
Inquiries / answersTrack: Equipment / system problems / service histories
MIS department requests / resolutionsCreate trouble tickets
Prioritize requests / problemsDocument and identify future problem areas

Special Features

Tracker provides for the recording of many items including date and time, user priority, requested due date, review date, complexity, resolution, status unlimited journal entries.

Additionally, Tracker provides:

Consulting ServicesCustomer ServiceAsset Management
General InformationWhat's New?Company Information

GBS Consultants, Inc.
17714 Littleleaf Court
Chesterfield, MO 63005
800-322-7007 dot636-530-1308
FAX 636-536-3071

Copyright © 1996 - GBS Consultants, Inc.

Graphics by Starck Associates
Model Trains by Brian Spanel